FAQs
🌿 FAQs – Y.S Alley
💚 Ordering
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and checkout securely. You’ll receive an order confirmation email once your order is placed.
Q: Can I change or cancel my order?
A: Exchange for product is acceptable. Please see our Returns and Refund Policy for full details.
📦 Shipping & Delivery
Q: Where do you ship?
A: We currently ship U.S. Shipping rates and delivery times vary by location and will be calculated at checkout. Please see our Shipping Policy for full details.
Q: How long will my order take to arrive?
A: Most orders ship within 1–3 business days. Delivery times are usually 7–14 business days.
You’ll receive a tracking number once your order ships. Please see our Shipping Policy for full details.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $79.9 (or your local equivalent).
🔄 Returns & Exchanges
Q: What is your return policy?
A: We want you to love your purchase! If you’re not fully satisfied, you may return unused items within 30 days of delivery. Please see our Returns and Refund Policy for full details.
Q: How do I start a return?
A: Just email us at contact@ysalley.com with your order number and we’ll guide you through the process.
🪷 Product Questions
Q: How do I care for my products?
A: Each product comes with care instructions in your package. You can also find tips on our Blog for cleansing crystals, caring for singing bowls, and more.
❓ Other
Q: How can I contact you?
A: Reach us anytime at contact@ysalley.com or through our Contact Us page. We’ll reply within 24 hours.